DLWA performs annual routine sewer cleaning, televising, and system evaluation in the wastewater collection system and that helps eliminate clogs, grease build-up, leaks, and costly emergency pipeline cleaning.  Unfortunately sewer back ups or overflows still occur from time to time, which can cause damage.  The State of Michigan explicitly outlines how the Authority must deal with claims associated with its business.

The following link provides information and forms customers may use should they experience damage from a sewer back up event.  The Authority’s insurance carrier will follow up on any submitted information and determine if there is any associated liability on the part of the Authority or its contractors.

How to File a Claim 

Fats, Oils, & Grease Brochure

DLWA Wipes Clog Pipes Brochure